{"issue_text":"Whether the arbitrator erred in holding employees were entitled to gratuity under the employment handbook","issue_type":"law","dispositive":"yes","related_facts":"Handbook provisions, industry code formula, contract termination by effluxion of time"}
{"issue_text":"Whether the arbitrator erred in finding respondents were not aware of changes to employment contracts and manual","issue_type":"fact","dispositive":"no","related_facts":"Communication of amendments, evidence of delivery"}
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background
Facts of the Case
Background
The appellant employer terminated employees' contracts upon expiry and calculated gratuity using industry code formula instead of the more favorable provisions in the employment handbook. The employees successfully arbitrated this dispute, leading to the employer's appeal.
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